Support

No internet connection: The plugin validates its license periodically. If it has been unable to reach the server for more than 14 days, it will show this message. Connect to the internet and relaunch the plugin.
Wrong license key: Make sure you are using the license key for the correct plugin.
License revoked: In cases of fraudulent purchase or chargeback, a license key may be revoked. Please refer to your Gumroad purchase record.

Music Sound Software is a one-person independent developer, so response times can vary. This self-help tool covers the most common issues and questions — work through the steps below first, and if it doesn't cover your situation, you can get in touch directly.

For refund requests, please refer to your original Gumroad purchase page.

Step 1 Which plugin are you using?

Step 2 Which platform are you on?

Step 3 How are you running the plugin?

Step 4 Which DAW are you using?

Step 5 What is the issue?

⚠ Unsupported Platform

Music Sound Software plugins are available for macOS 10.13 or later and Windows 10 or later only. They are not available for iOS, Android, Linux, ChromeOS, or any other platform, and there are currently no plans to support additional platforms.